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Don’t worry! We can help.
There are two different ways that you can log in to your donation dashboard:
If you requested a verification email and it hasn’t arrived yet, it could be for any of the following reasons:
If you’re still unable to access your donation dashboard, send us a quick note to [email protected] and we’ll help you get the problem sorted out.
We have two different places where you can use your HaYovel account:
If you have ever logged in to either of these sites, then you already have a HaYovel account. You can use the same email and password across all our websites.
The easiest way to tell if you already have an account is to click here to reset your password. Enter your email address and click “Get New Password”. If there is no account associated with the email address you entered, you’ll see a red error message saying that no account exists. In that case, you can click here to create a new HaYovel account.
On the other hand, if you click the “Get New Password” button and it says “check your email for a confirmation link”, that means you already have an account. Follow the instructions in the email to choose a new password. You can now use this log in across all our websites whether you’re donating or applying for a volunteer trip.
If you were able to successfully log into your donation dashboard but only see some of your donations listed, it could be for one of the two following reasons:
Our system files your donations by the email address used when submitting the donation. If you have changed email addresses, or if you have multiple email addresses (personal, work, spouse’s email, etc.) your donations may be filed under several different accounts. To print a receipt or make a change to a specific donation, make sure to log in to your donation dashboard using the exact email address that you used when making the donation. If you’re unsure which email was used, you can check your email history and see where we sent your donation receipt.
If you have donations filed under multiple email addresses and you would like them consolidated into one account, feel free to reach out to us by sending a message to [email protected].
If you donated by check, your donation will not be listed here. This page is designed for managing donations that were made online through our website. If you’d like a receipt for a donation given by check, please reach out to us by sending a message to [email protected].
If you donated by PayPal, you can manage your donation and print receipts directly from your PayPal account dashboard.
Start by logging into your donation dashboard (enter the email address you used to make the donation and click the “Verify Email” button). We’ll send you an email with a secure link. Open the email and click the secure link to open your personal dashboard.
Once you have access to your dashboard, click the “Donation History” tab from the left sidebar. Find the donation you want to print the receipt for and click “View Receipt”. After the receipt loads, there will be a green “Download Receipt” button in the lower right hand corner. Click that button to download your receipt as a PDF file.
Note: we send year-end receipts to all our donors ever year in January. It will be delivered to you by email and will show a summary of all your donations that you gave throughout the previous calendar year. This can be used as proof of your tax-deductible giving when you file your taxes.
If you’d like to cancel a monthly donation, log in to your donation dashboard here on this page. Then click on the “Recurring Donations” tab in the left sidebar. Find the donation you would like to cancel and click “Cancel Subscription”.
If you have your donation set up through PayPal, you should go to your PayPal account dashboard and you can cancel your recurring donation through PayPal.
If you have a credit or debit card on file with us that we charge your monthly donation to, you can replace it with a new card by following these steps:
If you want to keep your monthly donation going, but increase or decrease the amount you are giving, you can do so by following these steps:
If you have an active monthly donation set up for one of our staff members or special projects and you would like to continue the donation, but change who or what it goes towards, the best way to do this is cancel your current donation (see the instructions above for help canceling a monthly donation). Then set up a new donation towards the new person or cause that you want to give to. Click one of the following links to set up your new monthly donation: